FAQ

We currently only ship to the UK, orders can take up to 5-6 business days, (or longer depending on the circumstances).



If you’d rather come and collect your order please get in touch to arrange this, shipping costs can be refunded accordingly if this is organised.



I will always aim to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please be patient, this business run solely by me. If for any reason there are delays in sending work out from the studio I’ll be in touch.



If for whatever reason something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out. This happens very rarely and I deal with any instances of breakage/missing items on a case by case basis.



If you provide the wrong shipping details and fail to identify the error until after the parcel has been shipped out, then the lost parcel is your responsibility. Occasionally, an incorrect address can be rectified, and I will of course always try to resolve the situation, but in the case it is lost, I will not offer a refund if the package goes missing.

Returns are only accepted if I accidentally ship out the wrong items, if this does occur, please get in touch and I’ll rectify the order. If the pots have been used I cannot refund them or exchange.

The item/s must be returned unused and in the same condition as they were received

Please contact us via email or phone before you send your item/s back to us - the item/s will need to be sent back to us using a signed for delivery service and in the original packaging

If your purchase has arrived damaged please contact us within 48 hours so that we can arrange a replacement